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Return Policy

Thanks for shopping at GuiltyDogStore.com. If you are not entirely satisfied with your purchase, we're here to help!

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

If you do not have your order confirmation or invoice, it's not a problem. We can find it in our database but will need the email address used to place the order.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Original shipping costs are non­refundable. You will be responsible for paying for your own shipping costs for returning your item. Send returns to:

PAW - Pet Adventures Worldwide
Attn: Guilty Dog Customer Service
8494 Firebird Drive
West Chester, Ohio 45014

Contact Us

If you have any questions on how to return your item to us, please contact us before sending us your return. You can call 513-874-5383 or email us at help@guiltydogstore.com